Rap Audio (M) Sdn Bhd provides one-year warranty under normal use and lifelong paid maintenance from the date you purchase of any product.

Rap Audio (M) Sdn Bhd will repair the product that under the warranty for free during one-year calid period, but customer should pay for the shipping for returning the product to Rap Audio (M) Sdn Bhd or Any Black Spider Shop. (Located in Rawang & Batu Caves Selangor)

This warranty does not cover

  • All damages caused by human factors include using the products in abnormal conditions and operate the device without according to the use manual.
  • The guarantee is invalid if defect is caused by incorrect use, poor maintenance or if persons not authorized by have carried out alterations or repairs
  • Damages caused by poor transportation after you purchased this product.
  • Force majeure such as fire, flood, lighting stroke, earthquake and pest damage.
  • Customers who can not show valid invoice.

Wherever you purchased our products, you will be serverd very well at local retailer.